How It Works

Step 1

Audit (€500–1000, 3 to 5 days)

I map your current workflow, ownership, and failure points, then produce a scoped implementation plan.

• Reliability report with ranked risks and owner map.
• Prioritized fix list with impact and implementation order.
• Pilot scope, acceptance criteria, and rollout sequence.

SLA: kickoff in up to 2 business days after intake, report in up to 5 business days after access.

Guarantee: if audit delivery misses the agreed deadline, I apply a 30% fee credit.

Step 2

Fixed-Scope Pilot (€8k–18k, 2 to 3 weeks)

I implement one high-impact workflow with full reliability controls directly in your environment.

• Idempotency: safe reruns with no duplicate outcomes.
• Validation gates: bad input is blocked before propagation.
• Error routing and alerts: failures are visible and owned.
• Audit log: every run, decision, and exception is traceable.

SLA: daily status updates and incident response in up to 1 business day during rollout.

Guarantee: if agreed acceptance criteria are not met, I continue at my cost until they are met.

Example in production: VAT filing automation case.

Step 3

Support (€2.5k+/mo)

Optional monthly support for incident response, controlled changes, and reliability governance.

• P1 response in up to 4 business hours.
• P2 response in up to 1 business day.
• Monthly reliability review with next action list.

Guarantee: missing monthly SLA targets triggers a 10% service credit on the next invoice.